1. Day 1 Mentality 🌅

• Always operate with the agility of a startup
• Fight bureaucracy and stasis
• Stay hungry and innovative

2. Customer Obsession 👥

• Start with the customer and work backwards
• Listen to customers but also invent on their behalf
• Read customer complaint emails personally

3. Long-Term Thinking 🌳

• Make decisions with a 3+ year horizon
• Be willing to be misunderstood for years
• Focus on free cash flow over short-term profits

4. High-Velocity Decision Making ⚡

• Most decisions should be made with ~70% of information
• “Disagree and commit” to move forward
• Two-way door decisions (i.e. reversible) should be made quickly